How Our Payment Works

Paying for your order before and after delivery

When you place an order with FoodByUs, at the point of check out, you pay for the order and we issue you an invoice. If you have multiple orders with different suppliers, each order incurs a separate charge and a dedicated invoice.

Sometimes, your order has random-weight items and the amount delivered is slightly different from the amount your order. Occasionally, your items could arrived damaged, are substituted or not delivered due to out-of-stock. When this happens:

  • If delivered order is valued more than what your order: an extra amount will be charged via your original payment method
  • If delivered order is valued less than what you order: a refund will be processed via the original payment method of the order

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Our Payment Cycle

Our payments work the same way every fortnight

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You order items, you get charged and deliveries will happen throughout the week

Remember: you have 24 hours within receiving each delivery to let us know of any issues

Then, every Friday we’ll automatically charge or refund you for any random weights or other changes to your order from the previous week (Monday - Sunday)

This cycle happens automatically every fortnight and you never have to worry about it