How do I create a standing order?

A Standing Order (SO) is a recurring order automatically placed for you and scheduled for delivery at X number of times of your chosen days of the week. This helps you save time and effort you’d otherwise spend to manually place the exact same order.

You may create multiple SOs for your specific needs.

You can create a standing order:


A. To create a standing order
from a past order:

Step 1: Sign in to your FoodByUs dashboard.

Step 2: In your dashboard menu, go to My Orders > Standing Orders.

FoodByUs_dashboard_my_orders_standing_orders

Step 3: Click on “Create New”.

FoodByUs_dashboard_my_orders_create_new_standing_order

Step 4: In the pop-up window, click on “Select from a past order”.

FoodByUs_standing_order_select_from_a_past_order

Step 5: On the My Orders page, choose the order you’d like to repeat, then click on “Standing Order”.

FoodByUs_dashboard_my_orders_create_standing_order

You may now create your order. Note the Standing Order Reference # which starts with “SO-”.

FoodByUs_standing_order_reference

 

B. Enter your delivery details:

Step 1: Under Delivery Schedule, tick your SO’s frequency: weekly or fortnightly. Then choose your preferred day(s). 

FoodByUs_standing_order_frequency_weekly_or_fortnightly

 

NOTE:  No-delivery days are grayed out.

 

Step 2: Your registered mobile number is automatically selected to receive a confirmation SMS, one day before the delivery date. If you’d like to add another number, click on the dropdown arrow beside it. 

FoodByUs_standing_order_delivery_schedule_mobile_number

If you’d like to confirm each delivery, uncheck the “Place order if I do not respond to confirmation message” box. 

 

NOTE: If you respond “No” to the SMS confirmation, your order will not be delivered -- but only for the delivery date specified in the SMS. After which, deliveries will proceed as usual, for as long as your SO is enabled.

 

Step 3: Choose your delivery start date from the dropdown calendar.

FoodByUs_standing_order_choose_delivery_start_date

Step 4: Choose your preferred delivery time. Options default to the supplier’s delivery schedule.

FoodByUs_standing_order_choose_delivery_time

Step 5: Next, choose your FoodByUs-registered address from the delivery address dropdown.

FoodByUs_standing_order_choose_delivery_start_date



IMPORTANT: To ensure an error-free order, only use your FoodByUs-registered address for your delivery address.



Step 6: Select your payment method. Options default to your registered credit card details.

FoodByUs_standing_order_choose_payment_method

Or, click on "Add new payment method" to add a new credit card or debit payment.

FoodByUs_standing_order_new_credit_card_details

Step 7: When all your delivery details are in place, click on “Enable” to create your SO.

FoodByUs_endable_standing_order_to_activate

Your standing order is now created.

FoodByUs_standing_order_created

 

C. To create a standing order by selecting a supplier:

Step 1: In your dashboard menu, go to My Orders > Standing Orders.

Step 2: Click on “Create New”.

FoodByUs_create_new_standing_order

Step 3: In the pop-up window, click on “Select a supplier”.

FoodByUs_standing_order_select_a_supplier

Step 4: Click on your supplier of choice.

FoodByUs_standing_order_choose_a_supplier

Then click on “Create Standing Order”.

FoodByUs_create_standing_order

Step 5: Note the Standing Order Reference # which starts with “SO-”.

FoodByUs_standing_order_reference

Step 6: Add the items you’d like to buy into your cart.

FoodByUs_standing_order_add_items

The items you add will appear under the Standing Order Summary. Click on Save when you’re done shopping.

FoodByUs_standing_order_save

Step 7: Add your delivery details. To do so, click on Edit to go back to the SO’s page.

FoodByUs_standing_order_add_delivery_details

Hit “Edit” in the pop-up window.

FoodByUs_standing_order_edit


Follow the steps in “B. Enter your delivery details”, to complete creating your order.