How do I create a standing order?

A Standing Order (SO) is a recurring order automatically placed for you and scheduled for delivery at X number of times of your chosen days of the week. This helps you save time and effort you’d otherwise spend to manually place the exact same order.

You may create multiple SOs for your specific needs.

You can create a standing order:

A. To create a standing order
from a past order:

Step 1: Sign in to your FoodByUs dashboard.

Step 2: In your dashboard menu, go to My Orders > Standing Orders.


Step 3: Click on “Create New”.


Step 4: In the pop-up window, click on “Select from a past order”.


Step 5: On the My Orders page, choose the order you’d like to repeat, then click on “Standing Order”.


You may now create your order. Note the Standing Order Reference # which starts with “SO-”.



B. Enter your delivery details:

Step 1: Under Delivery Schedule, tick your SO’s frequency: weekly or fortnightly. Then choose your preferred day(s). 



NOTE:  No-delivery days are grayed out.


Step 2: Your registered mobile number is automatically selected to receive a confirmation SMS, one day before the delivery date. If you’d like to add another number, click on the dropdown arrow beside it. 


If you’d like to confirm each delivery, uncheck the “Place order if I do not respond to confirmation message” box. 


NOTE: If you respond “No” to the SMS confirmation, your order will not be delivered -- but only for the delivery date specified in the SMS. After which, deliveries will proceed as usual, for as long as your SO is enabled.


Step 3: Choose your delivery start date from the dropdown calendar.


Step 4: Choose your preferred delivery time. Options default to the supplier’s delivery schedule.


Step 5: Next, choose your FoodByUs-registered address from the delivery address dropdown.


IMPORTANT: To ensure an error-free order, only use your FoodByUs-registered address for your delivery address.

Step 6: Select your payment method. Options default to your registered credit card details.


Or, click on "Add new payment method" to add a new credit card or debit payment.


Step 7: When all your delivery details are in place, click on “Enable” to create your SO.


Your standing order is now created.



C. To create a standing order by selecting a supplier:

Step 1: In your dashboard menu, go to My Orders > Standing Orders.

Step 2: Click on “Create New”.


Step 3: In the pop-up window, click on “Select a supplier”.


Step 4: Click on your supplier of choice.


Then click on “Create Standing Order”.


Step 5: Note the Standing Order Reference # which starts with “SO-”.


Step 6: Add the items you’d like to buy into your cart.


The items you add will appear under the Standing Order Summary. Click on Save when you’re done shopping.


Step 7: Add your delivery details. To do so, click on Edit to go back to the SO’s page.


Hit “Edit” in the pop-up window.


Follow the steps in “B. Enter your delivery details”, to complete creating your order.