How do I create a standing order by selecting a past order?

A Standing Order (SO) is a recurring order automatically placed for you and scheduled for delivery at X number of times of your chosen days of the week. This helps you save time and effort you’d otherwise spend to manually place the exact same order.

You may create multiple SOs for your specific needs.

You can create a standing order by selecting:

  1. A Past Order; or

FoodByUs_create_a_new_standing_order_by_selecting_from_a_past_order

  1. A Supplier

FoodByUs_create_a_new_standing_order_by_selecting_a_supplier

 

To create a standing order by selecting a past order:

Step 1:  Launch your FoodByUs sign-in page.

Step 2: Enter your FoodByUs registered e-mail address and password, then click on SIGN IN.

FoodByUs_sign_in_page


Step 3:
In your dashboard, click on the dropdown arrow of “My Orders”, then click on “Standing Orders”.

FoodByUs_dashboard_my_orders_standing_orders


Step 4:
Click on “Create New”.

FoodByUs_dashboard_my_orders_create_new_standing_order


Step 5:
Click on “Select from a past order”.

FoodByUs_standing_order_select_from_a_past_order


This will take you to your My Orders page.

FoodByUs_dashboard_my_orders


Choose the one that you’d like to create a recurring order from, then click on “Standing Order”.

 


NOTE: The Order Reference MEL and SYD have since been updated to QLD, NSW or VIC.

 

 

FoodByUs_dashboard_my_orders_create_standing_order


This will open an SO creation page.

FoodByUs_create_order_page


Take note of your Standing Order Reference # which starts with “SO-”.


Step 6:
Under Delivery Schedule, select if you’d like your order to be delivered weekly or fortnightly. 

  1. If weekly, tick the box beside your selected day(s). 

FoodByUs_standing_order_delivery_schedule_weekly


For example:

FoodByUs_standing_order_delivery_schedule_weekly_choose_days

  1. If fortnightly, tick the box beside your selected day(s). 

FoodByUs_standing_order_delivery_schedule_fortnightly

For example:

FoodByUs_standing_order_delivery_schedule_fortnightly_choose_days



NOTE: No delivery days are grayed out.

 

Step 7: Your registered mobile number is automatically selected to receive confirmation SMS messages a day before each delivery date. Click on the dropdown arrow if you’d like to select a different number. 

FoodByUs_standing_order_delivery_schedule_mobile_number

 

Also by default, the box is ticked for deliveries to go through, even without your response to the confirmation message. If you’d like to confirm each delivery, untick the box

 

NOTE: If you respond “No” to the SMS confirmation, your order will not be delivered only for the delivery date specified in the text message. After which, deliveries will proceed as usual, for as long as your SO is enabled.

 

Step 8: Choose your delivery start date from the dropdown calendar.

FoodByUs_standing_order_choose_delivery_start_date


Step 9:
Choose the delivery time. Options default to the supplier’s delivery schedule.

FoodByUs_standing_order_choose_delivery_time


Step 10:
Next, choose your FoodByUs-registered address from the delivery address dropdown.

FoodByUs_standing_order_choose_delivery_start_date

 

IMPORTANT: To ensure an error-free order, only use your FoodByUs registered address as your delivery address.

 

Step 11: Select your payment method. Options default to your registered credit card details.

FoodByUs_standing_order_choose_payment_method


You may also add new credit card details.

FoodByUs_standing_order_new_credit_card_details

 
Click on the “Add Credit Card” button.

FoodByUs_standing_order_add_credit_card 

If you want to add new credit card details from your dashboard, go to “Finance” and choose “Payment Methods” from its dropdown options.

FoodByUs_dashboard_finance_payment_methods


You may delete existing credit card details only after adding a new payment method.

FoodByUs_dashboard_finance_payment_methods_add_credit_card


Your SO is now created, including a list of the products based on your past order.

FoodByUs_standing_order_is_created

 

Step 12: Click on “Enable” to activate your standing order.

FoodByUs_endable_standing_order_to_activate

 

B. Adding items to your standing order

You can add new items in your standing order, but the best time to do so is when you create the order. You may still add items after you’ve enabled an SO, but be sure to do so within the supplier’s cut-off period to avoid potential errors and delivery delays.


To add items in your SO:

Step 13: Go to My Orders > Standing Orders from your dashboard, and find the relevant SO. Click on “Edit”.

FoodByUs_add_items_to_standing_order


Hit “Edit”, again.

FoodByUs_edit_standing_order



Step 14:
On the SO’s page:

  • Scroll down to the supplier’s details
  • Choose a product category
  • Click on the “+” to its right, to expand it 
  • Click on the “Add” button of each product you’d like to add

FoodByUs_add_or_remove_items_on_standing_order


Click on “-” to decrease a product’s quantity or click on “+” to increase it.

FoodByUs_add_items_hit_+_or_-


Step 15:
Go back to your dashboard > My Orders > Standing Orders. The new items have been added. 

FoodByUs_added_items_in_standing_order


Step 16:
Click on “Enable” to activate your standing order.

FoodByUs_enable_edited_standing_order