How do I change or amend my order?

You can change or amend Upcoming Orders as soon as they appear in your dashboard. Each order is assigned a reference # that starts with SYD-** or MEL-**.

**The Order Reference has since been updated to QLD, NSW or VIC.

 

FoodByUs_Upcoming_Orders


The option to amend disappears when the order is delivered or past its delivery/ due date.

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To amend or change your order without a hitch, be sure to: 

  1. Complete it at least a day before your order’s due/ delivery date; 
  2. Comply with the Supplier’s cut-off period; and 
  3. Avoid amending your order too many times.


When you’re ready to change or amend your order:

Step 1: Launch your FoodByUs sign-in page.

Step 2: Enter your FoodByUs registered e-mail address and password, then click on SIGN IN.

FoodByUs_sign_in_page


Step 3:
To the right of your Dashboard, scroll down to “Upcoming Orders”.

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Find the order you’d like to change or amend: 

FoodByUs_amend_an_order_step_3_find_the_order


Then click on “Amend”

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You can also change your order when you view it from your dashboard, as shown below:

FoodByUs_amend_an_order_step_3_view_from_dashboard


Then click on “Amend Order” on the order’s page.

FoodByUs_amend_an_order_step_3_click_on_amend_order

 

NOTE: The window below will pop up when you try to amend or change an order past the supplier’s cut-off.

 

FoodByUs_amend_an_order_past_cutoff


If not, the confirmation window below will pop up:

FoodByUs_amend_an_order_confirm_and_amend

Click on “Confirm & Amend” to continue.


Step 4:
On the Amend Order page, add or remove items from your cart.

To add new items, expand each product category, then choose and add new items from there. 

FoodByUs_amend_an_order_step_4_add_new_items


To add more of an item already in your cart, click on “+” in the “Amend Order Summary” column. 

Or, If you want less of an item or want to remove it entirely, click on “-”

FoodByUs_amend_an_order_step_4_remove_an_item


Step 5:
When you’re done making changes, check out your cart and pay the additional charges (if any).

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NOTE: If you add items to your cart, your credit card will be charged the price difference at checkout.

 

 

If you remove items from your cart, an automatic refund will be processed for the price difference.

Refunds are issued every Friday of the following week, for which you will be e-mailed.