How do I contact a supplier?

You can directly contact suppliers from your buyer dashboard. You may do so via:

  1. My Orders; or
  2. My Suppliers


To contact a supplier via My Orders:

Step 1: Launch your FoodByUs sign-in page.

Step 2: Enter your FoodByUs registered e-mail address and password, then click on SIGN IN.

FoodByUs_sign_in_page


Step
3: From your dashboard, click on My Orders.

FoodByUs_dashboard_my_orders


Step
4: Then click on the link of the supplier you wish to contact re: your order.

FoodByUs_dashboard_my_orders_supplier's_link


Step
5: On the supplier’s page, click on Contact.

FoodByUs_dashboard_my_orders_supplier's_link_contact_supplier


Call up the supplier.

FoodByUs_dashboard_my_orders_supplier's_link_call_up_supplier


Or send them a message.

FoodByUs_dashboard_my_orders_supplier's_link_message_supplier


Fill out the message fields, then hit Send Message.

FoodByUs_dashboard_my_orders_supplier's_link_send_message_to_supplier


If you happen to be viewing the order** which you’d like to contact the supplier about:

Step 6: Click on the supplier’s name in blue. This will take you to the supplier’s page.

FoodByUs_dashboard_my_orders_choose_order_click_on_supplier


Repeat Step 5.

 

**The Order Reference SYD and MEL have since been changed to QLD, NSW or VIC.

 


To contact a supplier via My Suppliers:

Step 7: From your dashboard, click on My Suppliers.

FoodByUs_dashboard_my_suppliers


Choose the supplier you’d like to contact, then hit Contact.

FoodByUs_dashboard_my_suppliers_choose_supplier_to_contact


Repeat Step 5.