How do I place an order?

You can place an order on FoodByUs after you sign up and open an account.

Once you have an account and you’d like to place an order:

Step 1: Launch your FoodByUs sign-in page.

Step 2: Enter your FoodByUs registered e-mail address and password, then click on SIGN IN.

FoodByUs_sign_in_page


Step 3:
From your dashboard, click on Search.

FoodByUs_dashboard_search


Step 4:
Enter the suburb or the postcode of your FoodByUs registered address in the pop-up window.

FoodByUs_enter_suburb_or_postcode


Then confirm your location.

FoodByUs_confirm_registered_location


Step 5:
Choose and click on any product category on the search page, to start shopping.

FoodByUs_choose_a_category_to_start_shopping


Each category will open a page of suppliers who deliver to your location.

Note each supplier’s:

  1. Minimum order requirement (if any);
  2. Delivery fee (if any);
  3. Cut-off time; 
  4. Delivery schedule; and
  5. Delivery days

FoodByUs_list_of_suppliers


Step 6:
Click on your supplier of choice to launch their store, and start adding items you’d like to buy from them to your cart.

FoodByUs_choose_a_supplier_and_add_items


You can also save your favorite items or those you plan to buy repeatedly by clicking on the heart beside an item’s Add button

FoodByUs_save_favourite_items


FoodByUs_save_add_button


Hearted items are saved to your Pantry List which works like a Wish List.

FoodByUs_pantry_list

Use the Pantry List feature to save you time in finding items, especially if the supplier you’re buying from has hundreds of products in their store.

Step 7: When you’re done shopping, review the items in your cart, then click on Go to checkout (final step)

FoodByUs_review_items_in_your_cart


Step 8:
Enter your complete FoodByUs-registered address in the address box. Then under it, click on its equivalent on Google Maps, to confirm your location.

FoodByUs_enter_your_registered_address


Your delivery address is now set.

FoodByUs_delivery_address_is_set


Step 9:
Choose your delivery date. Click on the dropdown arrow to launch the calendar. Then click on your preferred date from those highlighted. 

FoodByUs_choose_delivery_date


Your delivery date is now set. Note that available delivery dates vary per supplier

FoodByUs_choose_delivery_date_is_set


Click on “Continue”.


Step 10:
Leave your delivery instructions (if any). Be as specific as possible. Then click on “Continue”.

FoodByUs_leave_your_delivery_instructions


Step 11:
If you have a voucher, go to “Payment” in your dashboard, then click on “apply voucher”.

FoodByUs_dashboard_payment_apply_voucher


Type in your voucher code in the box, then click on “Add”.

FoodByUs_dashboard_payment_add_voucher_code


Your voucher is now redeemed.

FoodByUs_voucher_code_redeemed




NOTE: If redeeming your welcome voucher, use it in your first purchase, only. It will become invalid if you attempt to use it in your next purchase, as shown below.





FoodByUs_welcome_voucher


Step 12:
Review your order one last time.

FoodByUs_review_order


Or, go straight to paying for and completing it.

FoodByUs_pay_and_finish_your_order

 

Other helpful features when placing an order:

     1. Tagging your favourite suppliers

FoodByUs_tag_favourite_suppliers

FoodByUs_favourite_suppliers_in_my_suppliers

 

     2. Directly contacting suppliers

FoodByUs_directly_contact_suppliers

FoodByUs_contact_suppliers_call_or_leave_a_message

     3. Asking for a sample

FoodByUs_ask_for_a_sample



If you need more help on how to place an order, contact us.