How do I reorder?

The Reorder function helps you save time by instantly adding a previous order to your cart. This means you can reorder the exact same items again without having to manually add each one to your cart.

You can reorder from your dashboard’s:

     a) “Upcoming Orders” section; or 

FoodByUs_dashboard_upcoming_orders


     b)
The order’s page when you view the order from your dashboard.

FoodByUs_dashboard_view_an_order




NOTE: You can reorder before or after your order is delivered.



 

To reorder:

Step 1: Launch your FoodByUs sign-in page.

Step 2: Enter your FoodByUs registered e-mail address and password, then click on SIGN IN.


Step 3:
Find the Order Reference # (starting with SYD- or MEL-**) of the order you’d like to reorder:

     a. From your dashboard, under “Upcoming Orders” (if the order is yet to be delivered).

FoodByUs_dashboard_upcoming_orders

 
 
 b. Or under “Past Orders”, if the order has been delivered.

FoodByUs_dashboard_past_orders

     c. You may also go to “My Orders”, click on the dropdown arrow then “Orders”.

FoodByUs_dashboard_my_orders

 

 

**The Order Reference has since been updated to QLD, NSW or VIC.

 


Step 4:
Enter the suburb or the postcode of your FoodByUs registered address in the pop-up window.

FoodByUs_enter_suburb_or_postcode


Step 5:
Your new order has been created. Click on Go to checkout (final step) to complete your order.

FoodByUs_order_created_proceed_to_checkout

 

NOTE: If you add new items to your order, additional charges will reflect; your credit card will be charged the price difference at checkout.

More importantly, some product categories change prices regularly. Hence, the checkout price of your reorder may not be the same as that of your previous order, particularly if you reorder a week after.



FoodByUs_additional_charges_at_checkout


If you remove items from your cart, an automatic refund will be processed for the price difference.

 

Refunds are issued every Friday of the following week, for which you will be e-mailed.