How do I shop for fruits, vegetables and herbs?

Shop for fruits, vegetables and herbs with complete ease from suppliers on the FoodByUs Marketplace who deliver to your area.

To start shopping:

Step 1: Launch your FoodByUs sign-in page.

Step 2: Enter your FoodByUs registered e-mail address and password, then click on SIGN IN.

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Step
3: From your dashboard, click on Search.

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Step
4: Enter the suburb or the postcode of your FoodByUs registered address.

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Then click on your registered location to confirm.

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Step
5: On the Marketplace page, click on Fruit, Veg & Herbs.

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This will take you to a list of suppliers who deliver to your location.

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Note each supplier’s:

  1. Minimum order requirement (if any);
  2. Delivery fee (if any);
  3. Cut-off time; 
  4. Delivery schedule; and
  5. Delivery days


Step 6:
Click on the supplier you’d like to shop from.

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Step 7:
At the supplier’s storefront, click on an item’s Add button to start adding items you’d like to buy to your cart.

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Scroll down and hit Next to see other items on the next page.

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Or find items faster by searching for them.

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For example:

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You can also save your favorite items or those you plan to buy repeatedly by clicking on the heart beside an item’s Add button

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Hearted items are saved to your Pantry List which works like a Wish List.

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Use the Pantry List feature to save you time in finding items, especially if the supplier you’re buying from has hundreds of products in their store.



NOTE: Our platform displays per-unit-of-measurement pricing. This means that some items could vary in weight and in their final price upon delivery. This is referred to as random weight items

If your invoice reflects a different pricing for products based on random weight, refer to this guide.



Step 8: When you’re done shopping, review the items in your cart, then hit Go to Checkout (final step)

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Step 9:
Choose your delivery date. Click on the dropdown arrow to launch the calendar. Then click on your preferred date from those highlighted.

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Your delivery date is now set. Note that available delivery dates vary per supplier

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Step 10:
Leave your delivery instructions (if any). 

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Include specific info such as:

  • The exact area in or outside your venue where you'd like your order to be left (e.g. on the counter in the kitchen; inside the ref); 
  • Your preferred delivery time (if any) that matches the Supplier's schedule; 
  • Onsite point-of-contact/ staff who can receive your order (if any); 
  • Contacting you at a specific time for you to receive the order yourself; and 
  • The exact location and code of your lock box (if any) 

Then click on Continue.



NOTE: Lock boxes are offered -- free of charge -- to our wholesale buyers, only. Contact us to request for a free installation.



Step 11: If you have a voucher, go to Payment in your dashboard, then click on “apply voucher”.

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Type your voucher code in the box, then hit “Add”.

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Your voucher is now redeemed.

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Step 12:
Review your order one last time.

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Or, go straight to paying for and completing it.

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Once your order is created, it will appear on your dashboard’s Upcoming Orders with an Order Reference number that starts with SYD-** if your FBU registered address is in Sydney or MEL-** if in Melbourne.



**The Order Reference SYD and MEL have since been updated to QLD, NSW or VIC.

 

 

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If your invoice reflects a different pricing for products based on random weight, refer to this guide or contact us if you need help.