How can I view my past or upcoming orders?

Your orders appear in your dashboard under two sections: 

  • Upcoming Orders - orders which suppliers have yet to confirm and/or deliver; and
  • Past Orders - orders that have been delivered (in the last 10 days)

When you view your order, the cart status will indicate at which point they are in the fulfillment process:

        a. Pending - the supplier is sorting out the items for delivery

FoodByUs_pending_order
        b. Confirmed - the order is ready for delivery


        c. Complete - the order has been delivered

FoodByUs_complete_order
          d.
Declined - the Supplier can’t fulfill the order

FoodByUs_delete_order


A. To view your upcoming orders:

Step 1: Sign in to your FoodByUs dashboard.

Step 2: Refer to the “Upcoming Orders” section to the right of your dashboard menu.

FoodByUs_dashboard_upcoming_orders

If you have no current orders, this will show:

FoodByUs_no_upcoming_orders_found

Step 3: Find the order you’d like to see, then click on “View”.

FoodByUs_view_the_order

This will launch your order’s page, to include the following details:

FoodByUs_launch_order's_page

  1. Date and time of order’s creation
  2. Status (Pending, Confirmed, Declined)
  3. Delivery date and time
  4. Supplier’s name and contact number
  5. Products ordered (including quantity, unit and price)
  6. Total amount
  7. Your payment and invoice details
  8. Your delivery details

From your dashboard, you may also perform any the following actions on an upcoming order:

FoodByUs_upcoming_orders_actions

  1. Reorder the exact same order;
  2. Amend or change your order; 
  3. Create a recurring Standing Order; or

While on the order’s page, you may:

FoodByUs_order's_page_actions

  1. Amend or change your order;
  2. Reorder the exact same order;
  3. Download an invoice for your order

 

B. To view your past orders:

Step 1: On your dashboard, scroll down to your "Past Orders" section below “Upcoming Orders”.

FoodByUs_past_orders

Step 2: Find the order you’d like to see, then click on “View”.

FoodByUs_view_order

This will launch the order’s page, to include similar details in Step 3 above.

On your dashboard, you may also perform any the following actions on a past order:

FoodByUs_past_order_actions

  1. Reorder the exact same order;
  2. Create a recurring Standing Order; or
  3. Click on “I need help” to report an issue about your order (within 24 hours upon delivery)

While on the order’s page, you may:

FoodByUs_past_order's_page_actions

  1. Reorder the exact same order; and
  2. Download an invoice for your order