Where can I view my upcoming or past orders?

Your orders appear in your dashboard under two sections: 

  • Upcoming Orders - for orders which suppliers have yet to confirm and/or deliver; and
  • Past Orders - for delivered orders (in the last 10 days)


To view your upcoming orders:

Step 1:  Launch your FoodByUs sign-in page.

Step 2: Enter your FoodByUs registered e-mail address and password, then click on SIGN IN.

FoodByUs_sign_in_page


Step 3: Once you’re logged in, scroll down to Upcoming Orders in your dashboard for a summary of your current orders.

FoodByUs_dashboard_upcoming_orders





NOTE: “No upcoming orders found” will show if you have no current orders.



FoodByUs_no_upcoming_orders_found


Step 6: Perform any of the following actions on your Pending and Confirmed orders, as needed:

  1. View it;
  2. Reorder the exact same item(s);
  3. Amend or change it; or
  4. Create a Standing Order (i.e. a recurring order automatically placed for you and scheduled for delivery at X number of times of your chosen days of the week)

FoodByUs_upcoming_orders_order_reference


For Confirmed orders, only:

  • Report your issue by clicking on “I need help”.

FoodByUs_confirmed_orders_I_need_help



NOTE: Issues may only be reported within 24 hours of your order’s delivery/ due date. So be sure to check all items as soon as your order arrives.

 

Step 7: Find the Order Reference # of the order you’d like to see, then click on “View”. The Order Reference starts with SYD- or MEL-**.

FoodByUs_find_the_order_reference_#

This will launch your order’s page.

FoodByUs_pending_order

An order is pending when the supplier has yet to view it and sort the items for delivery.

 

 

**The Order Reference has since been updated to QLD, NSW or VIC.

 

FoodByUs_confirmed_order

An order is confirmed when it’s ready for delivery.

To view your past orders:

From your dashboard, you will find your past orders after your upcoming orders.

FoodByUs_dashboard_past_orders


You may perform any of the following actions on a past order:

  1. View it;
  2. Reorder the exact same item(s);
  3. Create a Standing Order (i.e. a recurring order automatically placed for you and scheduled for delivery at X number of times of your chosen days of the week); or
  4. Report an issue with your order (within 24 hours upon delivery) by clicking on “I need help”

FoodByUs_dashboard_order_action_options


Step 1: Choose which order you’d like to see, then click on “View”.

FoodByUs_choose_and_view_order


This will launch your order’s page where you will see all the details about the following:

  1. All the items you ordered, with their quantity and total cost;
  2. Supplier’s contact information;
  3. Your transaction; and
  4. Delivery details


FoodByUs_launch_order_page