How do I view my order?

Your orders appear in your dashboard under two sections: 

  • Upcoming Orders - for orders which suppliers have yet to confirm and/or deliver; and
  • Past Orders - for delivered orders (in the last 10 days)


To view your orders from your dashboard:

Step 1:  Launch your FoodByUs sign-in page.

Step 2: Enter your FoodByUs registered e-mail address and password, then click on SIGN IN.

FoodByUs_sign_in_page


Step 3: Once you’re logged in, you will find a summary of your Upcoming Orders in your Admin dashboard.

FoodByUs_dashboard_upcoming_orders

FoodByUs_dashboard_upcoming_orders


Step 4: Find the order reference # (which starts with SYD- or MEL-**) of the order you’d like to view.

FoodByUs_order_reference

 

**The Order Reference has since been updated to QLD, NSW or VIC.

 


Or click on “View”.

FoodByUs_view_an_order


This will take you to the order’s page.

FoodByUs_order_page

Here, you’ll find the following details about your order:

  1. Date and time created
  2. Status (Pending, Confirmed, Complete, Rejected)
  3. Delivery date and time
  4. Name of Supplier and contact number
  5. Products ordered (including quantity, weight and price)
  6. Total price
  7. Your delivery details


FoodByUs_order_page_details