How do I place an order?

You can place an order on FoodByUs after you sign up and open an account. 

To place your first order:

Step 1: Launch your FoodByUs sign-in page.

Step 2: Enter your FoodByUs registered e-mail address and password, then click on SIGN IN.

Step 3: From your dashboard, click on Search.

Step 4: Enter the postcode or the suburb of your FoodByUs registered address in the pop-up window.

Then click on your registered location, to confirm.

Step 5: Start shopping. Choose and click on your product category of choice on the search page.

Each category will open a page of suppliers who deliver to your location. For example:

Note each supplier’s:

1. Minimum order requirement (if any);
2. Delivery fee (if any);
3. Cut-off time; 
4. Delivery schedule; and
5. Delivery days

Step 6: Click on your supplier of choice to launch their store, and start adding items you’d like to buy from them to your cart.

You may also save your favourite items or those you plan to buy repeatedly by clicking on the heart beside an item’s Add button. 

Hearted items are saved to your Pantry List which works like a Wish List.

Use the Pantry List feature to save you time in finding items, especially if the supplier you’re buying from has hundreds of products in their store.

Step 7: When you’re done shopping, review the items in your cart, then click on Go to checkout (final step). 

Step 8: Enter your complete FoodByUs-registered address in the address box. Then under it, click on its equivalent on Google Maps, to confirm your location.

Your delivery address is now set.

Step 9: Choose your delivery date. Click on the dropdown arrow to launch the calendar. Then click on your preferred date from those highlighted. 

Your delivery date is now set. Note that available delivery dates vary per supplier. 

Click on Continue.

Step 10: Leave your delivery instructions (if any). 

Include info such as:

• Specific landmarks, road turns, markers, establishments, other distinct locators  that will help find your address; 
• Other point-of-contact who can receive your order for you (if any)  

Then click on Continue.

Step 11: Review your order one last time.

Step 12: Pay for and complete your order.

Other helpful features you can use when placing an order include:

• Tagging your favourite suppliers

• Directly contacting suppliers

• Asking for a sample

If you need more help on how to place an order, contact us.