How do I place an order?

You can place an order on FoodByUs after you sign up and open an account. 

To place your first order:

Step 1: Launch your FoodByUs sign-in page.

Step 2: Enter your FoodByUs registered e-mail address and password, then click on SIGN IN.

FoodByUs_sign_in_page


Step
3: From your dashboard, click on Search.

FoodByUs_dashboard_search


Step 4:
Enter the postcode or the suburb of your FoodByUs registered address in the pop-up window.

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Then click on your registered location, to confirm.

FoodByUs_confirm_registered_location


Step 5:
Start shopping. Choose and click on your product category of choice on the search page.

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Each category will open a page of suppliers who deliver to your location. For example:

FoodByUs_list_of_suppliers


Note each supplier’s:

  1. Minimum order requirement (if any);
  2. Delivery fee (if any);
  3. Cut-off time; 
  4. Delivery schedule; and
  5. Delivery days


FoodByUs_list_of_suppliers


Step 6:
Click on your supplier of choice to launch their store, and start adding items you’d like to buy from them to your cart.

FoodByUs_choose_a_supplier_and_add_items


You may also save your favourite items or those you plan to buy repeatedly by clicking on the heart beside an item’s Add button

FoodByUs_save_favourite_items

FoodByUs_save_add_button


Hearted items are saved to your Pantry List which works like a Wish List.

FoodByUs_pantry_list


Use the Pantry List feature to save you time in finding items, especially if the supplier you’re buying from has hundreds of products in their store.

Step 7: When you’re done shopping, review the items in your cart, then click on Go to checkout (final step)

FoodByUs_review_items_in_your_cart


Step 8:
Enter your complete FoodByUs-registered address in the address box. Then under it, click on its equivalent on Google Maps, to confirm your location.

FoodByUs_enter_your_registered_address


Your delivery address is now set.

FoodByUs_delivery_address_is_set


Step 9:
Choose your delivery date. Click on the dropdown arrow to launch the calendar. Then click on your preferred date from those highlighted. 

FoodByUs_choose_delivery_date


Your delivery date is now set. Note that available delivery dates vary per supplier

FoodByUs_choose_delivery_date_is_set


Click on Continue.


Step 10:
Leave your delivery instructions (if any). 

FoodByUs_leave_your_delivery_instructions


Include info such as:

  • Specific landmarks, road turns, markers, establishments, other distinct locators  that will help find your address; 
  • Other point-of-contact who can receive your order for you (if any)  

Then click on Continue.


Step 11:
Review your order one last time.

FoodByUs_review_order



NOTE: If you have a voucher, click on “apply voucher” to redeem it before paying for your order. Vouchers can no longer be applied once you click on Pay & Finish.




Step 12:
Pay for and complete your order.

FoodByUs_pay_and_finish_your_order



Other helpful features you can use when placing an order include:

  • Tagging your favourite suppliers

FoodByUs_tag_favourite_suppliers

FoodByUs_favourite_suppliers_in_my_suppliers

  • Directly contacting suppliers

FoodByUs_directly_contact_suppliers


FoodByUs_contact_suppliers_call_or_leave_a_message

  • Asking for a sample

FoodByUs_ask_for_a_sample


If you need more help on how to place an order, contact us.