How do I view my order?
Your order details appear on your dashboard under two sections:
- Upcoming Orders - for orders which suppliers have yet to confirm and/or deliver; and
- Past Orders - for delivered orders
To view your upcoming or past order:
Step 1: Launch your FoodByUs sign-in page.
Step 2: Enter your FoodByUs registered e-mail address and password, then click on SIGN IN.
Step 3: Once you’re logged in, you will find a summary of your Upcoming and Past Orders, respectively, on your dashboard.
Step 4: Find the order reference # (which starts with SYD- or MEL-**) of the order you’d like to view.
Or click on View.
This will take you to the order’s page.
Here, you’ll find the following details about your order:
- Date and time created
- Status (Pending, Confirmed, Complete, Rejected)
- Delivery date and time
- Name of supplier and their contact number
- Products ordered (including quantity, weight and price)
- Total cost of order
- Your delivery details