How do I view my order?

Your order details appear on your dashboard under two sections: 

  • Upcoming Orders - for orders which suppliers have yet to confirm and/or deliver; and
  • Past Orders - for delivered orders 

To view your upcoming or past order:

Step 1:  Launch your FoodByUs sign-in page.

Step 2: Enter your FoodByUs registered e-mail address and password, then click on SIGN IN.

FoodByUs_sign_in_page

Step 3: Once you’re logged in, you will find a summary of your Upcoming and Past Orders, respectively, on your dashboard.

FoodByUs_dashboard_upcoming_orders

FoodByUs_dashboard_upcoming_orders

Step 4: Find the order reference # (which starts with SYD- or MEL-**) of the order you’d like to view.

 

**The Order Reference has since been updated to QLD, NSW or VIC.




FoodByUs_order_reference


Or click on View.

FoodByUs_view_an_order


This will take you to the order’s page.

FoodByUs_order_page


Here, you’ll find the following details about your order:

  1. Date and time created
  2. Status (Pending, Confirmed, Complete, Rejected)
  3. Delivery date and time
  4. Name of supplier and their contact number
  5. Products ordered (including quantity, weight and price)
  6. Total cost of order
  7. Your delivery details

FoodByUs_order_page_details