How do I view my order?

Your order details appear on your dashboard under two sections: 

  • Upcoming Orders - for orders which suppliers have yet to confirm and/or deliver; and
  • Past Orders - for delivered orders 

To view your upcoming or past order:

Step 1:  Launch your FoodByUs sign-in page.

Step 2: Enter your FoodByUs registered e-mail address and password, then click on SIGN IN.


Step 3: Once you’re logged in, you will find a summary of your Upcoming and Past Orders, respectively, on your dashboard.



Step 4: Find the order reference # (which starts with SYD- or MEL-**) of the order you’d like to view.


**The Order Reference has since been updated to QLD, NSW or VIC.


Or click on View.


This will take you to the order’s page.


Here, you’ll find the following details about your order:

  1. Date and time created
  2. Status (Pending, Confirmed, Complete, Rejected)
  3. Delivery date and time
  4. Name of supplier and their contact number
  5. Products ordered (including quantity, weight and price)
  6. Total cost of order
  7. Your delivery details